Privacy policy
1. Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can be used to personally identify you. For detailed information on data protection, please refer to our Privacy Policy listed below this text.Data Collection on This Website
Who Is Responsible for Data Collection on This Website?
Data processing on this website is carried out by the website operator. You can find the operator’s contact information in the “Information on the Responsible Party” section of this privacy policy.How do we collect your data?
Your data is collected, on the one hand, when you provide it to us. This may include, for example, data you enter into a contact form. Other data is collected by our IT systems automatically or with your consent when you visit the website. This primarily consists of technical data (e.g., internet browser, operating system, or time the page was accessed). This data is collected automatically as soon as you access this website.How do we use your data?
Some of the data is collected to ensure the website functions properly. Other data may be used to analyze your user behavior.What rights do you have regarding your data?
You have the right at any time to receive, free of charge, information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you may revoke this consent at any time with future effect. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority. Please feel free to contact us at any time regarding this matter or any other questions you may have about data protection.Analytics Tools and Third-Party Tools
When you visit this website, your browsing behavior may be analyzed for statistical purposes. This is primarily done using so-called analytics programs. Detailed information about these analytics programs can be found in the following privacy policy.2. Hosting
We host the content of our website with the following provider:All-Inkl
The provider is ALL-INKL.COM – Neue Medien Münnich, owned by René Münnich, Hauptstraße 68, 02742 Friedersdorf (hereinafter “All-Inkl”). For details, please refer to All-Inkl’s privacy policy: https://all-inkl.com/datenschutzinformationen/. The use of All-Inkl is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, to the extent that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent may be revoked at any time.Data Processing Agreement
We have entered into a Data Processing Agreement (DPA) for the use of the service mentioned above. This is a contract required under data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.3. General Information and Mandatory Disclosures
Privacy Policy
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws and this Privacy Policy. When you use this website, various types of personal data are collected. Personal data is data that can be used to identify you personally. This Privacy Policy explains what data we collect and how we use it. It also explains how and for what purpose this is done. Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.Information on the Data Controller
The data controller responsible for data processing on this website is: The Otter Way OÜ Pikk 7-3 10123 Tallinn Estonia Registration Number: 16797868 Represented by: Antje Reier Phone: +37253882790 Email: hello@antjereier.com The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).Retention Period
Unless a more specific retention period is stated in this Privacy Policy, we will retain your personal data until the purpose for which it was collected no longer applies. If you submit a valid request for erasure or revoke your consent to data processing, your data will be erased unless we have other legally permissible grounds for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, the data will be erased once these grounds no longer apply.General Information on the Legal Basis for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, provided that special categories of data as defined in Article 9(1) of the GDPR are being processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) of the GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g., via device fingerprinting), data processing is additionally based on Section 25(1) of the German Telemedia Act (TDDDG). You may revoke your consent at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Article 6(1)(b) of the GDPR. Furthermore, we process your data if it is necessary to comply with a legal obligation on the basis of Article 6(1)(c) of the GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Article 6(1)(f) of the GDPR. The applicable legal bases in each individual case are described in the following sections of this Privacy Policy.Notice Regarding Data Transfers to Third Countries That Are Not Safe Under Data Protection Law and Transfers to U.S. Companies That Are Not DPF-Certified
Among other things, we use tools from companies based in third countries that are not considered safe for data protection purposes, as well as U.S. tools whose providers are not certified under the EU-U.S. Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in these countries. Please note that a level of data protection comparable to that of the EU cannot be guaranteed in third countries that are not considered safe for data protection purposes. Please note that the United States, as a safe third country, generally maintains a level of data protection comparable to that of the EU. Accordingly, data transfers to the United States are permitted if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional safeguards in place. Information regarding transfers to third countries, including the recipients of the data, can be found in this Privacy Policy.Recipients of Personal Data
As part of our business operations, we collaborate with various external parties. In some cases, this requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is necessary for the performance of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Article 6(1)(f) of the GDPR, or if another legal basis permits the disclosure of data. When using data processors, we only disclose our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.Withdrawal of Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You may withdraw any consent you have already provided at any time. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.Right to Object to Data Collection in Specific Cases and to Direct Marketing (Art. 21 GDPR)
IF DATA PROCESSING IS BASED ON ART. 6(1)( E OR F OF THE GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR SPECIFIC SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE SPECIFIC LEGAL BASIS ON WHICH PROCESSING IS BASED IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, exercise, or defense of legal claims (objection under Art. 21(1) of the GDPR). IF YOUR PERSONAL DATA IS BEING PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING, TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) OF THE GDPR).Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the location of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.Right to Data Portability
You have the right to have data that we process automatically—based on your consent or in fulfillment of a contract—provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.Access, Rectification, and Erasure
In accordance with applicable legal provisions, you have the right at any time to receive, free of charge, information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to have this data corrected or deleted, if applicable. You may contact us at any time regarding this matter or any other questions about personal data.Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You may contact us at any time regarding this matter. The right to restriction of processing applies in the following cases:- If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request that the processing of your personal data be restricted.
- If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
- If you have lodged an objection pursuant to Article 21(1) of the GDPR, a balancing of your interests against ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
SSL or TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://” and by the lock icon in your browser’s address bar. If SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.Encrypted Payment Transactions on This Website
If, after entering into a paid contract, you are required to provide us with your payment information (e.g., account number for direct debit authorization), this information is necessary for processing the payment. Payment transactions using standard payment methods (Visa/MasterCard, direct debit) are processed exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the browser’s address bar changes from “http://” to “https://” and by the padlock icon in your browser’s address bar. With encrypted communication, the payment information you send to us cannot be read by third parties.Opting Out of Promotional Emails
We hereby object to the use of contact information published in accordance with legal disclosure requirements for the purpose of sending unsolicited advertising and informational materials. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited transmission of promotional information, such as via spam emails.4. Data Collection on This Website
Cookies
Our website uses so-called “cookies.” Cookies are small data packets that do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically. Cookies may be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services within websites (e.g., cookies for processing payment services). Cookies serve various purposes. Many cookies are technically necessary, as certain website features would not work without them (e.g., the shopping cart feature or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes. Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g., the shopping cart function), or to optimize the website (e.g., cookies for measuring website traffic) (necessary cookies), are stored on the basis of Article 6(1)(f) of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimized provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG); consent may be revoked at any time. You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may limit the functionality of this website. You can find information about which cookies and services are used on this website in this Privacy Policy.Real Cookie Banner
Our website uses Real Cookie Banner’s consent technology to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this in compliance with data protection regulations. The provider of this technology is devowl.io GmbH, Tannet 12, 94539 Grafling (hereinafter “Real Cookie Banner”). Real Cookie Banner is installed locally on our servers, so no connection is established with the servers of the Real Cookie Banner provider. Real Cookie Banner stores a cookie in your browser to associate the consents you have granted—or their revocation—with your account. The data collected in this manner is stored until you request that we delete it, delete the Real Cookie Banner cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention requirements remain unaffected. Real Cookie Banner is used to obtain the legally required consents for the use of cookies. The legal basis for this is Article 6(1)(c) of the GDPR.Server Log Files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
Inquiries via email, phone, or fax
If you contact us via email, phone, or fax, your inquiry—including all personal data contained therein (name, inquiry)—will be stored and processed by us for the purpose of handling your request. We will not disclose this data without your consent. The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries directed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR), provided that such consent was requested; you may revoke your consent at any time. The data you send to us via contact requests will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been fully processed). Mandatory legal provisions—in particular statutory retention periods—remain unaffected.Communication via WhatsApp
We use, among other things, the instant messaging service WhatsApp to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or any other third parties from accessing the content of the communications. However, WhatsApp does have access to metadata generated during the communication process (e.g., sender, recipient, and time). We also note that, according to its own statements, WhatsApp shares its users’ personal data with its parent company, Meta, which is based in the United States. Further details on data processing can be found in WhatsApp’s Privacy Policy at: https://www.whatsapp.com/legal/#privacy-policy. We use WhatsApp based on our legitimate interest in communicating as quickly and effectively as possible with customers, prospective customers, and other business and contractual partners (Art. 6(1)(f) GDPR). If consent has been requested, data processing is based exclusively on that consent, which may be revoked at any time with future effect. The content of communications exchanged between you and us on WhatsApp will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been fully processed). Mandatory legal provisions—in particular retention periods—remain unaffected. The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the United States. Every company certified under the DPF commits to complying with these data protection standards. For more information on this, please contact the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt00000011sfnAAA&status=Active We use the “WhatsApp Business” version of WhatsApp. Data transfers to the United States are based on the European Commission’s Standard Contractual Clauses. You can find details here: https://www.whatsapp.com/legal/business-data-transfer-addendum. We have configured our WhatsApp accounts so that there is no automatic data synchronization with the address book on the smartphones in use. We have entered into a Data Processing Agreement (DPA) with the provider mentioned above.Calendly
On our website, you have the option to schedule appointments with us. We use the “Calendly” tool for appointment booking. The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA (hereinafter “Calendly”). To book an appointment, you enter the requested information and your preferred date and time into the form provided. The information you enter is used for planning, conducting, and, if necessary, following up on the appointment. The appointment data is stored on Calendly’s servers on our behalf; you can view Calendly’s privacy policy here: https://calendly.com/privacy. The data you provide will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies. Mandatory legal provisions—in particular retention periods—remain unaffected. The legal basis for data processing is Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in making it as easy as possible for prospective customers and clients to schedule appointments. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time. Data transfers to the U.S. are based on the European Commission’s Standard Contractual Clauses. Details can be found here: https://calendly.com/pages/dpa.Data Processing
We have entered into a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required under data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.5. Social Media
6. Analytics Tools and Advertising
Matomo
This website uses the open-source web analytics service Matomo. Matomo enables us to collect and analyze data about how visitors use our website. This allows us, among other things, to determine when specific pages were viewed and from which region the visitors are coming. We also collect various log files (e.g., IP address, referrer, browsers and operating systems used) and can measure whether our website visitors perform certain actions (e.g., clicks, purchases, etc.). The use of this analytics tool is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.IP Anonymization
When analyzing data with Matomo, we use IP anonymization. This involves truncating your IP address prior to analysis so that it can no longer be uniquely associated with you.Cookie-Free Analytics
We have configured Matomo so that it does not store any cookies in your browser.Hosting
We host Matomo exclusively on our own servers, ensuring that all analytics data remains with us and is not shared with third parties.7. Newsletter
Newsletter Data
If you would like to subscribe to the newsletter offered on the website, we need your email address as well as information that allows us to verify that you are the owner of the provided email address and that you consent to receiving the newsletter. No other data is collected, or only on a voluntary basis. We use newsletter service providers, described below, to manage the newsletter.MailerLite
This website uses MailerLite to send newsletters. The provider is MailerLite Limited, “MailerLite,” 38 Mount Street Upper, Dublin 2, D02PR89 Ireland (hereinafter “MailerLite”). MailerLite is a service that allows, among other things, the sending of newsletters to be organized and analyzed. The data you enter for the purpose of subscribing to the newsletter is stored on MailerLite’s servers. If you do not want your data analyzed by MailerLite, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.Data Analysis by MailerLite
With the help of MailerLite, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links, if any, were clicked. This allows us, among other things, to determine which links were clicked particularly often. We can also see whether certain predefined actions were taken after the newsletter was opened or a link was clicked (conversion rate). For example, we can determine whether you made a purchase after clicking a link in the newsletter. MailerLite also allows us to segment newsletter recipients into different categories (“cluster” them). For example, newsletter recipients can be segmented by age, gender, or location. This allows us to better tailor the newsletters to the respective target groups. For detailed information on MailerLite’s features, please visit the following link: https://www.mailerlite.com/features. MailerLite’s privacy policy can be found at: https://www.mailerlite.com/legal/privacy-policy.Legal Basis
Data processing is based on your consent (Art. 6(1)(a) GDPR). You may revoke this consent at any time with future effect.Retention Period
The data you have provided to us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter, and will be deleted from the newsletter distribution list after you unsubscribe or once the purpose for which it was collected no longer applies. We reserve the right to delete or block email addresses from our newsletter distribution list at our discretion within the scope of our legitimate interest pursuant to Article 6(1)(f) of the GDPR. Data stored by us for other purposes remains unaffected by this. After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider on a blacklist, if necessary, to prevent future mailings. The data from the blacklist is used solely for this purpose and is not combined with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Article 6(1)(f) of the GDPR). There is no time limit on storage in the blacklist. You may object to this storage if your interests outweigh our legitimate interest.Data Processing Agreement
We have entered into a Data Processing Agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.8. Plugins and Tools
Google Fonts (locally hosted)
This site uses so-called Google Fonts, provided by Google, to ensure consistent font display. Google Fonts are installed locally. No connection to Google’s servers is established. For more information about Google Fonts, visit https://developers.google.com/fonts/faq and see Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.Font Awesome (locally hosted)
This site uses Font Awesome to ensure consistent font display. Font Awesome is installed locally. No connection is made to servers operated by Fonticons, Inc. For more information about Font Awesome, please see the Font Awesome Privacy Policy at: https://fontawesome.com/privacy.Ninja Firewall
We have integrated Ninja Firewall into this website. The provider is NinTechNet Limited, Unit 1603, 16th Floor, The L. Plaza 367–375 Queen’s Road Central, Sheung Wan, Hong Kong (hereinafter “Ninja Firewall”). Ninja Firewall is used to protect our website from unauthorized access or malicious cyberattacks. For this purpose, Ninja Firewall collects the IP address, request, referrer, and time of page access. Ninja Firewall is integrated into our own servers and does not transmit any personal data to the tool’s provider or any other third parties. We have enabled IP anonymization in Ninja Firewall, so that the tool records the IP address only in truncated form. The use of Ninja Firewall is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in protecting its website as effectively as possible against cyberattacks.9. Online Marketing and Partner Programs
Affiliate Programs on This Website
We participate in affiliate partner programs. In affiliate programs, advertisements from a company (advertiser) are placed on websites operated by other companies in the affiliate network (publishers). If you click on one of these affiliate ads, you will be redirected to the advertised offer. If you subsequently complete a specific transaction (conversion), the publisher receives compensation for this. To calculate this commission, the affiliate network operator must be able to track which advertisement led you to the respective offer and through which you completed the predefined transaction. Cookies or similar tracking technologies (e.g., device fingerprinting) are used for this purpose. The storage and analysis of the data are based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the correct calculation of its affiliate compensation. If consent has been obtained, processing is based exclusively on Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, to the extent that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent may be revoked at any time. We participate in the following affiliate programs:eRecht24 Affiliate Program
The operator of the affiliate network is eRecht24 GmbH & Co KG, Lietzenburger Str. 94, 10719 Berlin. When you click on an eRecht24 affiliate link, you will first be redirected to the payment service provider Digistore24 (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim), which uses tracking technology (e.g., cookies) to record that you accessed the eRecht24 offers via our website; this is done for the purpose of calculating the affiliate commission.Other Affiliate Partner Programs
All-inkl Elegant Themes Elementor Page Builder Real Cookie Banner Digimember Thrivecart10. E-commerce and Payment Providers
Processing of Customer and Contract Data
We collect, process, and use personal customer and contract data to establish, define the terms of, and modify our contractual relationships. We collect, process, and use personal data regarding the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6(1)(b) of the GDPR. The collected customer data will be deleted upon completion of the order or termination of the business relationship and after the expiration of any applicable statutory retention periods. Statutory retention periods remain unaffected.Data Transfer Upon Conclusion of a Contract for Services and Digital Content
We transfer personal data to third parties only if this is necessary for the fulfillment of the contract, such as to the financial institution responsible for processing payments. No further transfer of data takes place, or only if you have expressly consented to such transfer. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes. The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.11. Audio and Video Conferences
Data Processing
We use online conferencing tools, among other means, to communicate with our customers. The specific tools we use are listed below. When you communicate with us via video or audio conference over the Internet, your personal data is collected and processed by us and by the provider of the respective conferencing tool. The conferencing tools collect all data that you provide or use to access the tools (email address and/or your phone number). Furthermore, the conferencing tools process the duration of the conference, the start and end times of your participation in the conference, the number of participants, and other “contextual information” related to the communication process (metadata). Furthermore, the tool provider processes all technical data necessary for facilitating online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speakers, and the type of connection. If content is exchanged, uploaded, or otherwise made available within the tool, it is also stored on the tool provider’s servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared while using the service. Please note that we do not have full control over the data processing operations of the tools used. Our options depend largely on the corporate policies of the respective provider. For further information on data processing by the conferencing tools, please refer to the privacy policies of the respective tools, which we have listed below this text.Purpose and Legal Bases
The conferencing tools are used to communicate with prospective or existing contractual partners or to offer specific services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of these tools serves to generally simplify and expedite communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR) . To the extent that consent has been requested, the use of the relevant tools is based on this consent; consent may be revoked at any time with future effect.Retention Period
The data collected directly by us via the video and conferencing tools will be deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected. We have no influence over the retention period of your data that is stored by the operators of the conferencing tools for their own purposes. For details on this, please contact the operators of the conferencing tools directly.Conference Tools Used
We use the following conference tools:Zoom
We use Zoom. The provider of this service is Zoom Communications Inc., San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please refer to Zoom’s privacy policy: https://explore.zoom.us/de/privacy/. Data transfers to the U.S. are based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://explore.zoom.us/de/privacy/.Data Processing Agreement
We have entered into a Data Processing Agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.Google Meet
We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, please refer to Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing data in the United States. Every company certified under the DPF commits to adhering to these data protection standards. For more information, please visit the provider’s website at the following link: https://www.dataprivacyframework.gov/participant/5780.
Data Processing
We have entered into a Data Processing Agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.